Refund Policy

Replace

Changes (size/color/style, etc.) can be applied for within 7 days of receipt of the item. In any of the following situations, it can be replaced for you free of charge.

a) The product you received does not match your order information, such as size/style/color, etc.;

b) The goods you received are damaged;

If the item you received matches the order information, you will need to pay a small shipping fee to replace the item.

Refund

You have the right to request a refund within 7 days of receiving the item.

Refund cycle: The order amount will be refunded to your account within 3-7 working days after you apply for a refund.

Refund Amount: Your payment amount consists of the order amount and shipping.

①The cost of the shipping part cannot be refunded to you;

②After deducting 3% credit card handling fee;

③Conditions to be met for refund:

a) The goods you received do not match your order information, or are damaged;

b) The product you received does not match the description of the product;

c) It has not been used, and the goods are kept in good condition, including the hang tag.

Refund process:

1. Contact the customer service of our website, and the customer service will apply for a refund and solve other problems for you.

2. Write down the phone number/email of the order and the order ID on the paper. put in the package.

3. The refund will be completed within 3-7 working days after receiving your refund request. It is worth noting that the arrival time of different credit card companies will vary.

our contact details

Email: service@patohuhu.com

Address :on the left ,Building 8, Dayuan Xindu Logistics Park, Taihe Zhen, Baiyun District, Guangzhou, China(As a return address only)

Other

Can I cancel my order before the product arrives at me?

You can cancel your order at any time before shipping from our warehouse. If the order begins to ship, it cannot be canceled.

If you want to cancel your order after it has been shipped, please contact us through our online customer service Or contact us at service@thepuretees.com

We will take care of everything