1.How soon will my order be delivered?
Delivery time for each country are as follows
*Please note that delivery time refers to the time from order placement to delivery
| Country | COD cost | Free shipping | Shipping fee | Delivery |
|---|---|---|---|---|
| United Arab Emirates | 10 | 300 | 20 | 7-12 days |
| Saudi Arabia | 10 | 350 | 40 | 8-12 days |
| Jordan | 2 | 55 | 7 | 9-12 days |
| Kuwait | 1 | 29 | 4 | 10-15 days |
| Qatar | 10 | 360 | 40 | 10-15 days |
| Bahrain | 1 | 35 | 4 | 7-10 days |
| Oman | 1 | 30 | 4 | 7-10 days |
| Morocco | 20 | 800 | 50 | 9-12 days |
2.Why can't I choose cash on delivery?
①Please check whether the amount of items is within the COD available range
②If there are two or more COD orders in transit, new COD order cannot be placed
③Please check to see if the Checkout interface has a cash on delivery option, if not, indicating that the country/city/region doesn't support cash on delivery
3.How do I check which logistics company ships my order?
Logistics company can be viewed in All orders-Order tracking
6.Why is my order returned?
The reasons for the order to be returned are roughly as follows:
①Address/zip code error
②The logistics company cannot reach the customer or the number is invalid
③The delivery address is not covered
7.Why doesn't the order update the logistics track?
Sometimes the logistics company doesn't update the logistics track in time, please be patient, we will ship your order ASAP Or because the order is stuck in customs clearance, we will try our best to promote the customs clearance process
8.What if the logistics track shows delivery failures/customer unavailable?
Please confirm whether the address/phone number filled in is correct, then contact the logistics company to verify the information and make an appointment for the delivery time
9.What if the logistics track shows that it has been signed, but I have not received it?
Please confirm whether someone is collecting the package for you, if not, you can contact the logistics company to inquire about the order trend
10.Can I sign for my order later?
We can keep the package for up to 14 days before delivering the package
11.How do I contact the logistics company?
Vnlin
Hotline：
Qatar: 97431422277；97430609912；97433830383
Kuwait:965 98881517
Bahrain: 17000323
Link:
http://www.winlinklogistics.com/
IMile
Hotline：
United Arab Emirates: 971600566221
Saudi Arabia: 966920035757
Oman: 96893508755
Link:
https://www.imile.com/
Naqel
Hotline:
Jordan: 920020505
Bahrain: 80020800
Kuwait: 8002464444
Link:
https://www.naqelexpress.com/